Help & Info

Shipping & Delivery

1. Processing Time
  - Orders are typically processed within 1–3 business days.
  - Custom or personalized items may take 5–7 business days to prepare.
2. Shipping Methods & Time
  - Standard shipping: 3–7 business days within Canada.
  - Expedited shipping: 1–3 business days (available at checkout).
  - International shipping: Delivery times vary by destination, usually 7–21 business days.
3. Shipping Costs
  - Shipping fees are calculated at checkout based on order weight, size, and destination.
  - Free shipping promotions may apply to orders over a certain amount.
4. Order Tracking
  - Once your order is shipped, you will receive a tracking number via email.
  - Please allow 24–48 hours for tracking information to update.
5. Shipping Issues
  - Please inspect your package upon arrival.
  - If your order is lost, damaged, or incorrect, contact us immediately and we will assist with a replacement or refund.
6. Address Accuracy
  - Please ensure your shipping address is correct. We are not responsible for delays or lost packages due to incorrect addresses.
7. Local Pickup
  - Local customers may choose in-store pickup at checkout.
  - Pickup orders will be ready within 1–3 business days and you will receive a confirmation email when ready.

Returns & Exchanges

Items can be returned or exchanged within 7 days of purchase, provided they are in their original condition and packaging.
Within 14 days of purchase, customers can opt for returns in the form of gift card, as long as the items are in their original condition and packaging.
Discounted items are not eligible for returns or exchanges.
Gift cards are non-refundable.
Refunds for returned items will be issued through the original payment method.
Items must be accompanied by proof of purchase for returns or exchanges. Please contact us for detailed return instructions and assistance prior to returning any items.
Blind box items are final sale once opened or the verification code is scratched off.
No returns or exchanges will be accepted after the blind box leaves the store.

Booking & Deposit Policy

For bookings without a deposit, we kindly ask that you notify us in advance if you need to cancel, as last-minute cancellations can affect other participants.
For bookings with a deposit, if you cancel at least 24 hours in advance, your deposit will be fully refunded. Cancellations made less than 24 hours before the scheduled time are non-refundable.